Responsible Gaming at 89dbt

🎯 Our Commitment to Safe Play

At 89dbt, responsible gaming is not just a policy — it is a core value that shapes everything we do. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and across Bangladesh, gambling is an enjoyable pastime. However, we also recognize that for a small number of people, it can become problematic.

Our platform is built with a range of protective tools designed to give you full control over your gambling activity. Whether you need to set a spending limit, take a short break, or step away entirely, 89dbt provides the options you need — accessible directly from your account settings at any time.

We are committed to maintaining a gambling environment that is fair, transparent, and safe for all players. Our support team is available 24/7 in English to assist anyone who feels they need guidance. We will never pressure you into playing more than you are comfortable with.

🔍 Know the Warning Signs

Problem gambling can develop gradually. Being aware of the early warning signs is one of the most effective ways to protect yourself. The following indicators may suggest that gambling is beginning to interfere with your daily life, finances, or relationships.

🛠️ Self-Help Tools at Your Fingertips

89dbt gives every registered player direct access to a suite of responsible gaming tools. You do not need to contact support to use them — they are available 24/7 from within your account dashboard, making it easy to take action the moment you feel you need to.

• 💳
  Deposit Limit Controls Reduce your daily, weekly, or monthly deposit cap at any time. Limit increases take effect only after a mandatory 7-day cooling-off period to prevent impulsive decisions.
• ⏰
  Time-Out Activation Pause your account for a short period — 24 hours, 7 days, or up to 30 days — to reset and recharge. During a time-out, you cannot place bets or make deposits.
• 🔒
  Permanent Self-Exclusion If you feel you need a longer break, apply for self-exclusion for 6 months, 1 year, or indefinitely. Once active, this cannot be reversed before the selected period ends — giving you firm protection.
• 📵
  Loss Limit Setting Define the maximum amount you are willing to lose in a given period. Once the limit is reached, further bets are blocked for the remainder of that period — protecting your bankroll automatically.

❓ Common Questions

You must be at least 21 years old to register and play at 89dbt. We strictly enforce this requirement and may request age verification documents at any stage of your account lifecycle. Any account found to be operated by a person under 21 will be immediately suspended and all funds returned.

Log in to your account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits in BDT. Decreases take effect immediately. If you want to increase an existing limit, a mandatory 7-day waiting period applies before the change is activated, giving you time to reconsider.

When you activate self-exclusion, your account is locked immediately — you will not be able to log in, place bets, or make deposits for the duration of the exclusion. Any marketing emails or promotional messages will also be suspended. You can request self-exclusion for 6 months, 1 year, or permanently via your account settings or by contacting our support team at [email protected].

Yes. The Time-Out feature lets you pause your account for 24 hours, 7 days, or 30 days. During this period your account remains open but you cannot place bets or make deposits. At the end of the time-out your account reactivates automatically — no action required on your part.

You can contact our 24/7 support team at [email protected] at any time — we will listen without judgment and help you activate any available tools. You are not alone, and reaching out is always the right decision. Our team is available in English to assist all players across Bangladesh whenever you need us.

💬 Get Help From Our Support Team

If at any point you feel that gambling is no longer fun, or if it is causing stress, financial pressure, or difficulties in your personal life, please do not hesitate to contact us. Our support team is trained to handle these conversations with full confidentiality and care. No request for help will ever be dismissed or ignored.